![]() If you would like to inquire about purchasing any product through wholesale, please email information on the product and quantity you are interested in. If the problem continues, contacting your credit card provider would probably provide the best results. It could simply be that part of the card’s information was entered incorrectly. Why has my credit/debit card been declined and how can I resubmit my order?Ĭards can be declined for many different reasons. Please feel free to suggest a payment type, and we'll take it into consideration for the future. We accept Paypal, Visa, Mastercard. More payment types available soon, but we do not accept Bitcoin at the moment. If the package is lost, please contact we may offer a replacement or refund. You are responsible for it if it is required.ġ) If the parcel is shipped via EXPRESS like DHL, Aramex, European Express(DPD), according to their rules, the value will be declared according to the real value of items by them, and we do not have the right to make any modifications generally Ģ) Please DO contact us first, if your local customs or post office need you to provide them with the proof of payment or other documents before releasing the parcel if the parcel is returned to us because the customer rejects to sign without contacting us, the customer should pay for all the tax and shipping cost of the return ģ) The tax charged by your custom office depends on the custom clearance policy in your country Ĥ) If there are certain items for which there are some strict rules regarding the import of, there is a risk for the package to be destroyed or even confiscated by customs, please be aware. Please check if you should pay any duty fee in your country. Generally the total price we declare will be less than 32.00USD(Sometimes 50-60USD according to the shipping policy but declared price in any situation won’t be more than the one on the website)for custom clearance. If you have other request of this declaration, please inform us in the note on the checkout page when you order. ![]() If you choose Regular air mail as shipping method, we generally send the items by a personal name and mark the package as a gift. Who are responsible for the customs duty? ![]() ![]() Please feel free to contact us at regarding a lost shipment until at least 4 weeks after the order was shipped out (but do not wait more than 75 days to contact us). Also, while rare, lost or confiscated shipments are a possibility. Not only is there much more distance to cover, but there's also government agencies that sometimes inspect the goods before they enter the country, which can add to the total shipping time. If you have any questions, please contact us at my order hasn't arrived within the specified delivery time-frame?ĭelays are possible with international shipments for a variety of reasons. Please check the specific carrier and track your parcel on the official website. Items shipped by Registered Air Mail, EUB or other Express including DHL, UPS,TNT,FEDEX will have valid tracking information. Items shipped by Regular Air Mail will not have valid tracking information. Please contact us at for more information. If your order hasn't been shipped out within 2 business days, there are several possibilities happened: Item out of stock, the item is on pre-order, customized Items, human error, etc. ![]() Most of our orders ship within 2 business days. Another important note to keep in mind is that orders being shipped out may be subject to taxes, customs duties, and other fees upon arrival at the destination country, for which the recipient is responsible. Some countries limit the dimensions of incoming packages, so there may be orders that we will divide into several packages. These costs are based on the weight and the size of the box. We ship orders via China Post Air Mail, EUB or Express for expedited shipping service to over 100 hundred countries in the world. You can see more information on our Shipping page. We ship to over 100 hundred countries in the world using China Post Air Mail, EUB or Express. ![]()
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